SkinKandy Townsville

At SkinKandy, we’re the leaders in piercing for a reason. We combine legendary service with the highest industry standards to create a fun, safe, and unforgettable experience for every customer. Whether it’s your first piercing or your fiftieth, we’re here to help you express your bold, brave, and confident self!

You’ll pay a piercing fee plus the cost of your preferred jewellery. We have options to suit every budget, so you can find something perfect without breaking the bank! Our most popular deal is Two piercings from $80.

Not every piercing suits every anatomy, and that’s where our expert piercers come in! Some piercings require a sufficient “lip” or edge to support the jewellery, while others need grabbable tissue or pliable surfaces. If you’re unsure, visit your nearest SkinKandy or book online a free consultation—we’ll assess your anatomy and recommend the best piercing options for you.

We want you to LOVE your piercing, so if it doesn't feel quite right, we'll fix it – for FREE! If you've been pierced at any SkinKandy store and something's not working out, just keep the jewellery in and visit us within 7 days. Be sure to bring your aftercare card so we can assess the situation and take the necessary steps to make it perfect.

If you're outside of this 7-day window and need further assistance, please don't hesitate to reach out to our customer service team via our Contact Us page and we'll do our best to help.

At SkinKandy, we set the standard when it comes to piercing expertise! Each member of our SkinKandy Squad must earn a nationally accredited infection control certificate before they can pierce independently. While this certificate isn't required in some states, we believe in raising the bar for all our team members. Once they've got their certification and fully understand our high standards and values, they go through an extensive in-house training program. Under the supervision of senior piercers, they perfect their technique at their own pace, ensuring they are confident and capable before they pierce unsupervised.

Absolutely! All our staff hold a nationally accredited infection prevention certificate. We maintain an extremely clean and sterile environment, adhering to industry-leading hygiene practices to ensure your safety.

Do your research! Always ensure that the clinic is licensed and registered, and that your piercer holds an infection control certificate. Remember, cheap isn’t always better! We recommend using internally threaded, implant-grade titanium jewellery – your body will thank you for it! Also, consider your lifestyle (sports, pets, headphones, diet) before making your choice. It's important your piercing gets the best possible start in life.

We use only the highest quality jewellery for your piercings, including 14K gold, titanium, and surgical steel. Each option is chosen for its durability, safety, and style, so you can feel confident and bold from the moment you get pierced.

Unfortunately, we can’t use outside jewellery as we cannot guarantee the quality of the metal. For safety and sterility, we only pierce with SkinKandy piercing jewellery purchased at the time of your appointment.. During your appointment, you’ll consult with a piercer who can recommend the best pieces for you based on your unique anatomy.

All of our piercing jewellery is made from high-quality metals, including surgical steel, titanium, or 14K gold.

If you’ve purchased fashion jewellery online from SkinKandy for fully healed piercings, we’re happy to help! You can book a jewellery change appointment HERE for this service.

The Kandy Club is our free loyalty programme packed with sweet perks:

- $20 Off a Piercing for Your Birthday, valid throughout your birthday month.
- $15 Off During Your Signup Anniversary Month.
- $5 Off Sterile Downsize Jewellery
- Exclusive Member Offers, Events, and Competitions.
- Free Standard shipping on all online orders

Join now and enjoy these exclusive rewards!

We cap the number of piercings performed in one sitting at 4. This ensures your body has the best chance at healing your new piercings and helps minimise the risk of adverse reactions. This will depend on your anatomy, the position of the piercings, and previous healing experiences. Multiple piercings in a small area may increase the chance of excessive swelling, and as such may be limited to 2 or 3 in one sitting. Please discuss options with one of our professional piercers prior to your appointment.

While a minimum healing period of 4–6 weeks is recommended before returning for additional piercings, please be aware that healing times can vary significantly from person to person. Piercer discretion is always advised — your piercer may recommend an extended wait time based on how your piercings are healing, your anatomy, and your overall piercing history. The final decision rests with your piercer to ensure the best outcome for your health and healing.

Absolutely! For needle-free piercings (1st and 2nd lobes), we offer a Double Operator Service (an extra $15), where two of our team members pierce both lobes at the same time. It’s perfect for little ones or if you're in a hurry. You can book this service online or chat with our customer support team for more details.

All body piercings are performed with single use sterile needles. We do however, offer a needle-free option for 1st and 2nd lobe piercings. The needle-free option uses a single-use, sterile cartridge system that’s not spring-activated, making it gentle and hygienic.Want to know more information about the needle-free option? Check here.

No, we don’t use old-school piercing guns. These are spring-loaded and can’t be sterilised, which may cause unnecessary damage to the tissue and increase the risk of infection.At SkinKandy, we use a sterile, single-use cartridge system that applies gentle hand pressure to pierce the lobe with sterile jewellery. Our Needle-Free piercings are available for 1st and 2nd lobe piercings only. We don’t recommend using piercing devices or needle-less systems on other areas of the body, especially ear cartilage or nostrils.

We can generally do up to 4 piercings in one sitting. Depending on how many you get and how many more you’re wanting, we recommend waiting around 4-6 weeks. It’s important to let your body do its magical thing and not overwhelm it with too much to heal at once.

Yes, you can! Just let your piercer know so they can ensure your safety. If you need to lie down for your piercing, you can stay in that position for a few minutes afterward until you’re feeling fine. We’ll make sure you’re 100% before you leave.

The only piercing we are able to perform with a retainer is a nostril piercing, using a sterilised glass retainer. All other piercings must be performed with sterile metal materials. Please note that while glass retainers are more discreet, they will not be completely invisible — so if discretion is a priority for you, please keep this in mind.

You can book online or call us on 1300 129 991.

We accept both walk-ins and appointments, but bookings take priority. Secure your spot by booking online or calling our customer support team.

Before your appointment, make sure you’ve had a good meal within the last 4 hours to avoid feeling dizzy. A sugary drink and a salty snack are a good idea to bring along, just in case! If you’re a parent or guardian bringing your child, don’t forget your own photo ID — your name will need to match the consent form. All clients complete a consent form and go over any pre-existing conditions or medications that may affect the piercing, so arriving 10 minutes early helps get these details sorted. Every piercing also includes an anatomy check by one of our piercing specialists, to make sure it’s the right fit before we begin. It’s also worth thinking about your piercing location (e.g. belly button) and choosing your clothing accordingly.

Once we’ve chosen the perfect jewellery, the piercing area will be cleaned and marked. You'll have a chance to double-check the placement before we proceed. All equipment is sterile and single-use, and after the piercing is done, you’ll see that perfect result – and your once anxious face will turn into a big smile! Before you leave, we’ll go over aftercare instructions so you know exactly how to care for your new piercing.

The effectiveness of numbing spray or cream during a piercing procedure is questionable, as it typically only numbs the first few layers of skin. Some piercers believe numbing agents containing lidocaine may change the skin’s tension, potentially affecting how the piercing sits once the spray or cream wears off.

While it’s not something we actively promote or use in-store, choosing to use a numbing agent before you arrive is a personal decision. Please inform your piercer if you have applied a numbing agent before your procedure.

6 months — 1st Lobe Piercing with Cartridge System

5 years — 1st Lobe Piercing with Needle

10 years — 2nd Lobe Piercings (Seconds)

13 years — Standard Needle Piercings (including 3rd Lobes or Thirds)

16 years — Standard Piercings without Parental Consent (in WA, this applies to needle-free lobe piercings only — all other standard piercings need you to be 18)

16–17 years — Advanced Piercings with Parental Consent

18 years — All Piercings, including Advanced and Restricted 18+

Note: In WA, you can self-consent to needle-free (cartridge) lobe piercings from 16; all other piercings require you to be 18.

No. Nipple and genital piercings are restricted to clients 18 years of age or older, and photo ID must be provided. No exceptions.

At SkinKandy, we take our responsibility to protect our customers seriously. You may be asked to confirm your age and, for under-16s, that a parent or guardian has given consent. If you're ever in doubt, the best thing to do is to always bring ID with you.

Here's what to bring:

Lobe & standard piercings for under-16s (under 18 in WA)

As the parent or legal guardian, you give consent and bring your own photo ID — your name will need to match the consent form. You don't need to bring ID for your child; we'll confirm their date of birth with you on the day.

In WA, consent applies under 18 — though needle-free lobe piercings can be self-consented from 16.

Advanced piercings, 16–17

A parent or guardian gives consent (they can sign the form in advance) and provides their own photo ID, with their name matching the consent form.

All piercings, 16+ (18+ in WA)

You can consent yourself. If you look under 25, we'll ask for photo ID confirming your name, date of birth and photo — one ID with all three, or two that together cover them (e.g. a school ID plus a birth certificate).

Restricted 18+ piercings (nipple & genital)

Photo ID is always required, with no exceptions — shown as an original or via an official government app.

Foster or formal care?

A formal carer can consent just like a parent, using their own photo ID, plus a formal care letter or court order confirming their authority (emailed to customerservice@skinkandy.com for our records). Foster care also needs written approval from the relevant department.

If in doubt, call Customer Service on AU 1300 129 991 or NZ 0800 161 005, or visit our ID & Consent page.

We highly recommend postponing your piercing if you aren’t feeling your best. This is to ensure your immune system can focus its attention on helping your piercing heal.

We love kids and they are always welcome in our store! However, it’s not always appropriate to have them in the clinic with you during a piercing.

We’d like to have your undivided attention and you need to have ours. Any kind of distraction can quickly become a hazard and we don’t want anything to compromise your safety (or ours!). So, if you have little ones that need supervision, please either bring someone along to watch them during your procedure or come on your own – what a perfect excuse for some “you” time!

We can't pierce anyone who’s pregnant due to the higher risk of infection. Your body is busy growing and caring for new life, which can impact how well a piercing heals. After giving birth, your body needs time to recover and focus on your little one. We recommend waiting at least 3 months after giving birth if you’re not breastfeeding, or 6 months if you are, before getting a piercing.

There are certain medical conditions and medications that need careful consideration in determining if it’s safe to perform a piercing. In some cases, a medical certificate is required before proceeding. It’s our duty of care to ensure we are doing what’s right for you and we will never do anything to compromise your safety. Please contact our customer care team for more information before making an appointment.

Yes, we do! We pierce children’s ear lobes starting from 6 months, following an in-house anatomy consultation. If the lobes are too small, we may advise waiting to ensure proper placement, which is important for the piercing’s comfort and healing as the child grows.

We can pierce children’s ear lobes from 6 months, pending an in-house anatomy consultation. If the lobes are too small, it can be difficult to place the piercings correctly, which may cause the piercings to move or migrate as the lobes grow. Improper placement can also make the jewellery sit uncomfortably and slow the healing process. If we determine the earlobes are too small, we will advise waiting a little longer.

The actual piercing takes just a couple of seconds! However, it’s best to allow 10-15 minutes for the entire process, including choosing the jewellery, getting comfortable in the clinic, and selecting the correct placement.

We recommend titanium jewellery for initial piercings. It’s a premium-quality metal that’s up to 60% lighter than others, putting less weight on little lobes. Titanium is also hypoallergenic and free of nickel, which promotes faster healing. We have a large variety of options in-store, and our SkinKandy Squad will help you choose the best piece for your child.

Yes! All our piercers undergo specialised training as part of our extensive piercing program, ensuring they are well-equipped to perform children’s lobe piercings. You’ll find highly experienced staff in every SkinKandy store.

We will never force your child to get pierced if they show signs of reluctance. We don’t open the jewellery from the sterile package until we’re ready to proceed, and we’ll always check with your child to ensure they are comfortable and happy to go ahead. If they change their mind before the earrings are opened, no worries at all!

- Never remove or rotate the jewellery when cleaning a fresh piercing, and avoid touching it with your fingers.
- Start with a warm shower to gently rinse the area, loosening any build-up.
- Use sterile saline spray (available at all SkinKandy stores) directly on the piercing twice daily.
- For any crusty build-up, soak the area with saline spray, then gently remove it with a soaked cotton tip.
- Pat the area dry with a clean tissue or makeup pad.
- Avoid using towels, as they can harbour bacteria.
- Ensure your saline solution is alcohol-free and stored correctly for future use.

Learn more about aftercare in our guide.

Everyone heals differently, but typically, you’ll notice swelling start to go down within 6-8 weeks, provided you’re following proper aftercare. Stick to your routine, and you’ll be on your way to a healthy piercing!

Downsizing refers to changing your jewellery to a sterile shorter piece once the initial swelling has gone down. If you leave the longer jewellery in place for too long, it can cause irritation and affect healing. Most piercings can be downsized after 6-8 weeks, we recommend a store visit were one of our professional piercers will guide you with to the next steps.

We recommend waiting at least 6-8 weeks before downsizing your jewellery to a shorter, sterile piece. We prefer that you come back for a free check-up so we can assess your piercing. Don’t rush the process – it's important not to downsize too quickly or change jewellery before your piercing is fully healed.

We strongly recommend avoiding swimming (in pools, oceans, lakes) until your piercing is fully healed. Bodies of water can contain bacteria that may cause infections. If swimming is a must, apply a waterproof dressing over the piercing, but be sure it seals properly to keep water out. Always remove the dressing as soon as you’re done swimming.

While we follow the highest infection control standards, your role in aftercare is crucial. It’s normal for a new piercing to be slightly red, swollen, or sore in the first few weeks. However, if you suspect infection, don’t remove the jewellery – this can lead to an abscess. Visit a doctor immediately for proper treatment, and come to SkinKandy for a free check-up so we can offer advice.

A bump is often a sign of irritation or healing. The best thing to do is assess the cause – is it the placement, the quality of jewellery, or accidental bumps? If you’re unsure, visit us for a free check-up so our professional piercers can advise you on next steps.

No need to worry! Crusty build-up is completely normal as part of the healing process. Think of it like scabbing over a cut – it’s your body’s way of protecting the wound. However, if the crust changes colour or becomes excessive, it’s worth checking in with us.

We understand your frustration. It’s important to differentiate between an infection, irritation, or a piercing that’s not fully healed. If you suspect infection, see a doctor right away. Otherwise, it may be due to poor jewellery quality, piercing placement, or aftercare. If none of those are issues, patience is key – healing takes time, and everyone's body reacts differently. Lifestyle factors like sports, pets, or diet can affect healing too.

- Avoid touching your piercing and never sleep on it. Use a travel pillow to keep pressure off your ear.
- Clean daily with sterile saline spray and avoid removing the jewellery during the healing process.
- Stay away from swimming or soaking in water, and rinse thoroughly after showers.
- Regularly check the earring backings to ensure they aren’t too tight.
- Avoid wearing over-the-head headphones, as they can cause pressure, movement, and irritation to the piercing jewellery.
- Healing typically takes 3–4 months. Jewellery changes can be done after 6–8 weeks if downsized by a professional.

- Never touch or apply pressure to your piercing.
- Clean with sterile saline spray and avoid removing the jewellery during the healing process.
- Avoid swimming or soaking in water and rinse well after showers.
- Use a travel pillow to avoid sleeping on the piercing and change pillowcases regularly.
- For piercings in tight spaces (such as rooks, forward helix), we recommend the use of a handheld electric fan to dry the area thoroughly. Excess moisture promotes bacterial growth and creates an environment that hinders healing.
- Avoid over-the-head headphones for outer ear piercings (e.g., helix, flat, industrial) and in-ear headphones for inner ear piercings (e.g., conch, tragus, rook, daith) to prevent pressure, movement, and irritation of the jewellery.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Avoid placing foreign chemicals or objects inside the pierced nostril, as some medicated nasal sprays can disrupt the healing process.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Healing times vary but generally takes about 4-6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing.
- Clean your new piercing with sterile saline only, and rinse your mouth with clean water after spraying, spitting it out into a sink.
- Get a new toothbrush to reduce bacteria exposure.
- Avoid changing your dental hygiene routine, as excessive cleaning can increase the risk of oral thrush. If mouthwash is part of your routine, use only alcohol-free mouthwash.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Downsize your initial piercing jewellery according to your piercer's recommendations to prevent any dental damage.
- Healing times vary but generally takes about 4–6 months depending on the type of piercing. Jewellery changes can be done after 6–8 weeks if needed.

Things to avoid while healing your oral piercing:

-Alcohol: Can cause swelling and disrupt the balance of bacteria, leading to oral thrush.
-Dairy: Adds bacteria, which can interfere with the healing process and aftercare.
-Tooth whitening products: Can be too harsh on new piercings, increasing the risk of tissue issues.
-Smoking (including vaping, nicotine, and cannabis): Slows healing due to irritation and harmful chemicals.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- For piercings in tight spaces such as navel, we recommend the use of a handheld electric fan to dry the area thoroughly. Excess moisture promotes bacterial growth and creates an environment that hinders healing.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Avoid placing foreign chemicals or objects inside the pierced nostril, as some medicated nasal sprays can disrupt the healing process.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Healing times vary but generally takes about 6-12 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- For people with breasts, wearing a bra or bralette is advised to prevent the piercing from snagging.
- Menstruating individuals should ensure their jewellery allows for nipple swelling during their cycle, with at least 1mm of space on each side post-healing. Consult your piercer to confirm a proper fit.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

- Avoid touching the piercing and clean daily with sterile saline spray.
- Keep the area free from makeup, cleansers, or moisturisers.
- Avoid swimming or soaking in water, and rinse thoroughly after showers.
- Healing times vary but generally takes about 6 months. Jewellery changes can be done after 6–8 weeks if recommended by your piercer.

Your new dermal piercing should be kept covered for at minimum 4-6 weeks using a bandaid, this will ensure the area is secure from knocks and will protect it from bacteria during its initial healing phase. Clean twice per day with sterile saline solution. Remove the bandaid carefully before cleaning to ensure it isn’t stuck to the jewellery, and replace with a new, clean Band-Aid after you have completed your aftercare routine. Healing time can take up to 6-12 months, but tops can usually be changed to sterile jewellery from 12 weeks. Please visit your local store for an in-house check-up with one of our expert piercers. Swelling (and sometimes bleeding and bruising) can be expected.

Please note: Dermal removal must be performed by a GP or licensed medical professional

We currently offer shipping within Australia and New Zealand.

KandyClub Members enjoy FREE standard shipping on all orders, no minimum spend required.

AU:
Free Standard delivery for orders over $70 and Free Express shipping for orders over $100.

Flat Fee applies for orders under $70, Standard delivery $7.99.00 and Express $16.99.

For our full shipping policy: CLICK HERE

NZ:
Free Standard delivery for orders over $100 and Free Express shipping for orders over $125.

Flat Fee applies for orders under $100, Standard delivery $7.99 and Express $19.99.

For our full shipping policy: CLICK HERE

We aim to provide the best customer experience. Orders placed before 11am are generally dispatched the same day; orders placed after this time will be dispatched the next business day. During sale periods or public holidays, please allow an additional 2–3 business days for dispatch.

Free standard shipping is automatically applied at checkout when you use the email address you signed up to KandyClub with. No code or login required, just enter your email at checkout and the discount will appear. Not a member? Join the KandyClub now.

Nope! KandyClub members get free standard shipping on all orders. Join the KandyClub now.

Double-check that you're using the same email you signed up to KandyClub with. If you still need help, reach out to our friendly Customer Support team and we’ll sort it out.

• Australia
  Standard Delivery: 3–7 business days
  Express Delivery: 1–3 business days
  
• New Zealand (via Australia Post)
  Standard Delivery: 7–14 business days
  Express Delivery: 5–7 business days

During peak sale periods or public holidays, please allow a little extra time for your order to arrive. All orders include tracking so you can follow your delivery.

Once your order is dispatched, it becomes the responsibility of our courier partners. For any issues with delays, missing, or lost packages, please contact the courier directly using your tracking number to lodge a claim.

Unfortunately, due to hygiene and safety standards, we are unable to accept returns or exchanges for change of mind. For our full refund policy: CLICK HERE

If you've received a broken or faulty item, please send your order number, along with a brief description and a photo of the item, via our Contact Us form.

Please allow up to 7 business days for delivery. If your order hasn't arrived after this period, submit an enquiry through the tracking link included in your order confirmation email, or contact us if your order is deemed lost.

Sometimes our order confirmation emails may end up in your junk/spam folder. Please check there first, and if you still can't find it, contact our customer service team with your order number. We'll resend the confirmation to the email address provided during checkout.

No, online purchases cannot be returned in-store.

No, gift cards are non-refundable and cannot be exchanged. For more details, check our Gift Card Policy.

Redeeming your SkinKandy gift card is easy! Visit our website and add your favourite styles to your cart. At checkout:

- On a computer, enter your unique gift card number in the 'Discount code or gift card' box on the right-hand side.

-On a phone or tablet, click 'Show order summary' at the top of the checkout screen to reveal the 'Discount code or gift card' box.

If there’s a remaining balance after applying the gift card, proceed with payment as usual.

Absolutely! Digital and physical SkinKandy gift cards can be redeemed in-store for both piercing services and jewellery.